Refund policy

Refund policy

E-liquid Return Policy

Vape Majesty will not accept any returns on e-liquid if it does not meet your personal flavour expectation. Please understand that taste is a very subjective sense that will vary from person to person. Due to strict Quality Control Guidelines, returned e-liquid cannot be reused for any purpose. Any open or used e-liquid cannot be returned.

Hardware Warranty Policy

Please note that electronic cigarettes, atomizers/cartomizers, battery chargers, and rechargeable batteries are functional devices. Even though they are made to the highest quality, they may fail or degrade over a period of time, especially if they are in constant use.

Re-buildable atomizers such as your RBA’s, RDA’s, RTA’s, RDTA’s, and Mech Mods are for expert vapers. They are not intended for your average or beginner vapers with no knowledge of how to use the above hardware. Inexperienced vapers without basic knowledge of electronic cigarettes and vaporizers cannot safely use these devices. These products carry no warranty. We highly suggest doing enough research when purchasing the above mentioned products to ensure they are being used safely and correctly.

Cartomizers, atomizers, commercial tanks, pods, and coils carry NO WARRANTY due to health and hygienic reasons, as well as it being a consumable item. Please note that all tanks are susceptible to leaking due to many factors, e.g., heat (environmental and body), liquid viscosity, coil degradation, motion, etc. In the rare case that a tank is leaking through the seals of the glass and it cannot be fixed with new seals, we will replace the tank.

Chargers:  As chargers are perishable items and can defect due to uncontrolled circumstances such as bad weather(lightning); Power surges; load shedding etc, it will not be covered.

Below are the terms under which your electronic mod or electronic device is covered under our manufacturer’s warranty, in the unfortunate case of having to return a device that is not functioning normally:

Electronic mods and electronic devices carry a three-month warranty. Warranties will be void if any physical damage or modification is present on the device – scratches, chips and/or dents, the USB port is broken or damaged and the button is pushed in or damaged due to poor use by the consumer.

NO WARRANTY WILL BE ACCEPTED WITHOUT THE BOX AND/OR SLEEVE OF THE DEVICE.

The following conditions apply:

  • A valid proof of purchase must be presented when making a claim under the terms of the guarantee. Please keep your receipt in a safe place as it is impossible to determine the guarantee period without a valid proof of purchase.
  • A 72-hour testing period is required to fully determine if there is a fault and what the fault is – this is not necessary if the fault can be shown immediately upon return or we are given video proof of the fault.
  • Upon receipt of your device, check it for any damage to ensure it is safe for use. Return it to the store as soon as possible for an exchange if damaged. The guarantee is void if products are damaged after use. Please do not use the damaged product.
  • Failure to read and comply with the instructions for use, cleaning, and maintenance will render your guarantee void. Please read these instructions carefully to ensure your safety and to get the most effective use from the product.
  • Any abuse, negligence, improper, or accidental use or care will render the guarantee void, and Vape Majesty (Pty) Ltd will not be liable for any loss or damage.
  • Any attempt to repair, modify, or replace unauthorized parts will render the guarantee void. This includes marking devices with nail polishes or substances that could cause damage to the body of the device or leak into the device and cause damage to the internals of the device.
  • The guarantee on replaced products will be from the original date of purchase or from the date of replacement.
  • If the product or part has been used in conjunction with a modified part, the guarantee will be void.
  • This warranty does not cover clearance products and consumable items, including mouthpieces, cartridges, atomizers, coils, RBA’s, lanyards, and leather cases.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product will not be considered for replacement or credit.
  • If the warranty period has expired, no replacement or credit will apply. (Warranty period is valid for 6 months on most products)

Batteries

Batteries cannot be returned unless they are duds out of the box. Please make sure to check that your batteries are working on the day of purchase. Please note that batteries are best charged in an external charger or through the device using a USB wall charger. Batteries (internal or external) charged through a laptop or car charger are likely to have a shorter life span, or in some cases become completely defunct.

Disposable Vapes

Disposable vapes carry NO WARRANTY. We urge you to open your disposable in-store and make sure it is working on the day of purchase, and notify us immediately if you are experiencing issues. 

NO REFUNDS WILL BE GIVEN ON DISPOSABLE VAPES.